Service Delivery Reviews in Australian Local Government
The Australian Centre of Excellence for Local Government (ACELG) has commissioned this research project to profile Service Delivery Reviews within Australian Local Government. In particular, the research examines a number of councils that have successfully undertaken a formal review of the services that they provide, both internally and to their respective communities.
This research report assesses the level of maturity of formal service review processes used and the outcomes achieved. It also identifies how these processes can be supported and enhanced, as a future direction.
